Terms & Conditions
We take great pride in the merchandise we offer, but understand there may be a reason to return or exchange an item. Feel free to contact us at firstname.lastname@example.org if you have any questions. Custom orders are final sale and non-returnable unless there is a defect. Sale items are final sale and non-returnable. All other purchases can be returned for store credit within 30 days of purchase, and customer is responsible for return shipping.
ANY MERCHANDISE OTHER THAN FURNITURE
Any item purchased on our website can be returned for store credit as long as we receive the merchandise back no later than 30 days from the day you placed your order. Shipping charges are not refundable and will be deducted from your store credit.
Please package the item(s) in original packaging or in a way to ensure safe transportation. Include a copy of your invoice and send to:
12 Union Park Street
Boston, MA 02118
We will inspect the returned item(s) and issue a store credit. We will send you an e-mail confirmation once we have processed your credit.
Please be sure that you ship the item back so we receive it within the 30-day return window.
We inspect every piece of merchandise before it leaves our store or warehouse. In the unlikely event that your merchandise is damaged in transit, please contact email@example.com as soon as possible if you receive a package with visible damage. We will contact you to exchange or replace damaged items. Please be sure that you do not sign any delivery paperwork before inspecting the piece.